Do I need to replace an older door to get a new opener?
Not necessarily. A technician needs to assess the door’s condition, balance, safety features, and compatibility first. An opener should not be used to compensate for a damaged or poorly balanced door.
Can I request a specific arrival window?
Yes. Enter your preferred date and a start and end time in Pacific time. This is a preference until availability is confirmed, not a booked appointment.
What if a car is trapped or the door is hanging unevenly?
Stop operating the door, keep people away from the opening, and describe the situation when requesting help. Do not pull the emergency release on a door that is open, crooked, or has damaged springs or cables. Immediate availability must be confirmed.